Notation based on the Act on Specified Commercial Transactions
REALITY Studios official shop
Notation based on the Specified Commercial Transactions Act
| Seller | REALITY Studios, Inc. |
|---|---|
| Representative | Kosuke Sugiyama, CEO |
| Address | Roppongi Hills Gate Tower, 6-11-1 Roppongi, Minato-ku, Tokyo, JAPAN |
| Phone number | +81-(0)3-5770-9742 |
| Sales price | Tax-included price displayed on each product purchase page |
| Fees required in addition to sale price |
Shipping fees, various payment processing fees, and internet connection charges and other telecommunications charges will apply. * A shipping fee of ¥1,000 JPY will be charged for each order. However, shipping fees for deliveries outside Japan may vary depending on the destination, weight, and other conditions, and will be displayed on the payment screen for each order. * Various payment processing fees will be displayed on the payment screen for each order. * Please contact your service provider for information on internet connection charges and other telecommunication charges. |
| Payment method and timing |
[Shopify Payments] ・ The following payment methods are available through Shopify Payments, the official payment service provided by Shopify: - Credit cards (Visa / Mastercard / American Express) - Shop Pay - Apple Pay - Google Pay・ In this case, payment will be confirmed upon completion of the order process. ・ The withdrawal date from your designated account will vary depending on your credit card or payment platform. Please contact your credit card company or payment platform operator for details. [Convenience store payments (prepayment)] ・ Please make payment within 7 days of completing your order. If payment is not received by this deadline, your order will be automatically canceled. |
| Timing of product delivery |
[Regular products] ・ We will ship the product to the delivery address registered at the time of order within the estimated shipping period indicated on each product page. [Digital content] [Notes] |
| Order Cancellations, Product Returns, and Exchanges |
・ Please kindly note that any cancellation, return, or exchange due to customer circumstances after an order has been confirmed is not accepted. ・ However, if the delivered product does not conform to the contract in terms of kind or quality, we will accept the return of the product and exchange it for a product that does not have such non-conformities, provided that all of the following conditions are met: - the product must be unused; - the product packaging and accessories must be returned in the same condition as when delivered; and - you must apply for a return within 7 days of receiving the product using the method we specify.・ If the delivered product does not conform to the contract and you wish to return or exchange it, we will bear the cost of return shipping and redelivery. ・ If we do not have exchange inventory for a product that does not conform to the contract, we may, in lieu of exchange, refund the sales price of the product at the time you purchased it, as well as the shipping fees and various other fees incurred at the time of purchase. However, if you ordered multiple products and are returning some of them, you will bear the shipping fees and various other fees incurred when you purchased those products. |
| Receipt of Products | ・ If a product is returned to us due to your refusal of receipt, long-term absence, or an incorrect address, we will store the product for up to three months from the date of our receipt. ・ During such period, redelivery may be arranged. If you wish to request redelivery, please contact us via the aforementioned inquiry form within such period. ・ The shipping fees for redelivery will be borne by the customer. Please make the payment in accordance with our instructions. ・ After the storage period has expired, we will assume that you do not have the intention to receive the product, terminate the contract, and dispose of the product at our discretion. In this case, we may charge you a cancellation fee equivalent to 100% of the product price, shipping costs, and other expenses incurred in storing the product. ・ In addition, if we are unable to deliver the product to you during the storage period due to reasons attributable to you, we may suspend your membership and refuse to provide you with our services in the future. |
| Recommended environment for digital voice and other content | [PC] ・ OS Windows 10 or later macOS (the latest version)・ Browser Google Chrome (the latest version) Safari (the latest version) Microsoft Edge (the latest version)[Smartphone]・ OS iOS 15 or later Android 9.0 or later ・ Browser ・ Google Chrome (the latest version) ・ Safari (the latest version) [Other devices] Some iPad and tablet PC models and operating systems may not be compatible.Please check the following official websites for the latest versions of each browser. Google Chrome: https://www.google.co.jp/chrome/ Safari: https://support.apple.com/ja-jp/safari/ Microsoft Edge: https://www.microsoft.com/ja-jp/edge/ The above does not guarantee operation. Please kindly note that, depending on your settings, some features may not be available or may not be displayed correctly. If pop-up blockers are enabled, please change the settings to use the service. The recommended environment listed above is subject to change without notice. |
| Inquiries | Contact: REALITY Studios official shop Customer Support Method: Inquiry form Hours: 10:00 a.m. to 6:00 p.m. (excluding Saturdays, Sundays, holidays, and company holidays) * The customer support phone number will be provided promptly upon inquiry via the above form. |