■Normal merchandise In-stock items will be shipped in approximately 4 business days (excluding Saturdays, Sundays, and holidays) after payment is received.

■Made-to-order products Please check each product page for the delivery time of made-to-order items. If you order other products in the same cart, they will be shipped according to the product with the slowest delivery date. Please be careful when purchasing at the same time.

Please note that delivery may be delayed for the following reasons.

When the number of orders exceeds our estimate Incomplete order details (credit card error, wrong address, omitted information) Worsening weather conditions, road traffic conditions at the time of delivery, year-end and New Year holidays, Golden Week, summer vacation (Obon) period, etc.

We can only accommodate changes to shipping addresses after an order has been completed, but before the order is ready to be shipped. Please note that changes cannot be made after shipping preparation has started. If you wish to make a change Please contact us immediately via our contact form or e-mail. When contacting us, please make the subject line "Order" and provide the following information in the body of the message to facilitate the process. Your order number (the number starting with "#" in the order confirmation e-mail) Your name at the time of order Correct address after the change (please enter from the zip code) Please note In order to deliver products to customers as quickly as possible, we start preparing for shipment in cooperation with our distribution warehouse (*) immediately after an order is placed. Depending on when you contact us, we may not be able to accept your change of address as we are already preparing to ship your order. If you wish to change your address after your order has been shipped, please request a forwarding (change of delivery address) to the delivery company by yourself based on the "package tracking number" provided in the shipment completion e-mail. Please note that you may be responsible for the cost of forwarding. Please note that the customer may be responsible for the cost of forwarding.

We do not accept delivery date and time requests at the time of order.
Please check the contact number on the shipping confirmation e-mail and contact the shipping company yourself to change the delivery date and time.

After your order is shipped, you will receive a "Shipping Information Notification" e-mail. You can check the delivery status on the shipping company's website using the tracking number in the e-mail.

Please contact us within 7 days of receiving the product using the inquiry form with the following information. Please fill out the following template before sending your inquiry. ■Inquiry Template Order number: Order name: Postal Code: Address: Phone Number:

Items not made to order may be sold out.
Inventory may temporarily increase due to cancellations after the payment deadline.

Please wait for announcements from each store regarding resale information.

Please contact us within 7 days of receiving the product using the inquiry form with the following information. Please fill out the following template before sending your inquiry. ■Inquiry Template Order number: Order name: Postal Code: Address: Phone Number:

Please clear the cache of your current browser or try another payment method. If the problem persists after trying again, please check the official website of the payment service you are using.

Even if a product has been added to the cart, it will no longer be available for purchase under the following circumstances The product is no longer in stock. When the product itself or the store is closed to the public.

The following payment methods are accepted Credit Card (Visa / Mastercard / Amex / JCB) Shop Pay / Apple Pay / Google Pay Convenience store payment (prepayment) Orders will be cancelled after the payment deadline.

We do not accept order cancellations, returns, or exchanges for customer convenience. However, we will accept returns or exchanges only if the delivered product is different from what you ordered or the product is initially defective. Please contact us within 7 days of receipt of your order with the following information using the Contact Us form. Please fill out the following template before sending your inquiry. ■Inquiry Template Order number: Order Name: Postal Code: Address: Phone Number:

Orders placed after the payment deadline will be automatically cancelled.

We are sorry, but we cannot change the payment method after the order has been completed.

If past orders do not appear in your purchase history, the account you are currently logged into may be different from the one used at the time of purchase. Please log in again with the account used at the time of the purchase you are aware of and check your purchase history.

Please note that we do not offer a service to combine multiple orders into one.

If the file appears corrupted, there are several possible causes, including your PC environment and the conditions at the time of downloading. Please check the following information in order from [1] to [2]. 1] Unzip the file using dedicated unzip software (this is the solution for the most common cause). Depending on the operating system you are using, ZIP files may not decompress properly if they contain Japanese or other characters in the file name. In many cases, the problem can be resolved by using a dedicated unzip software, so please try this first. If you are using Windows Since errors often occur with standard OS functions, please try decompression with free decompression software such as "7-Zip" below. For Mac users Usually there is no problem with the standard OS functions, but if an error occurs, please try free unzip software. If you are using a smartphone (iPhone/Android) If you cannot unzip with the standard OS file management application, please try a free application. 2] Check your download environment and download again. If the problem is not solved by [1] above, the download itself may not have completed successfully. Please check the following points and try downloading again from your account page (My Page) or order completion e-mail. Do you have enough free space on your PC or smartphone? Is your communication environment stable? (Please try in a place with a stable Wi-Fi environment.) If possible, try a different browser (Google Chrome, Safari, etc.). 3] If the problem persists If the problem persists after trying all of the above, please contact us using the Contact Us form with your order number and the information you tried.

Thank you for your purchase. Digital Contents will be provided in the "Order Confirmation Email" automatically sent by Shopify after your order is complete. You can also download it on the screen after completing your purchase. Please check the following points Look for an "Order Confirmation E-mail. Please check if you have received an e-mail with the subject line "Thank you for your order" at your registered e-mail address. In the body of this e-mail, you will find a link to My Page. Please access My Page and download the file. If you have not registered for an account Please register your account by entering the e-mail address you entered at the time of purchase. Check your junk mail folder Please check your junk mail folder, etc., to see if your order confirmation e-mail has been automatically sorted into your junk mail folder or other folder. Check your carrier e-mail settings. If you are using a carrier email such as docomo, au, Softbank, etc., there is a possibility that your carrier email is set to reject emails from PCs. Please make sure that you can receive emails from "@reality-studios.inc". Important] If you are using convenience store payment, etc. If you are using a convenience store payment, the download information will be sent after your payment is completed. Please note that the download cannot be completed just by completing your order. You can also download from My Page anytime after logging in.

You can change your e-mail address at any time from your account page (My Page). You cannot change your registered date of birth by yourself.

If you wish to delete your account, please contact us using the Contact Us form. When contacting us, please include the following information for identification purposes. Your registered name Your registered e-mail address Once we confirm your identity, we will proceed with the deletion of your account.

Please try resetting your password. On the login page, click on "Forgot your password?" on the login page and enter an email address that you know. If an account exists, you will receive an email with instructions to reset your password or activate your account.

When shipping overseas, duties, taxes, and customs fees are the responsibility of the receiving customer. Please note that these are not included in the product price.

You can change your e-mail address at any time from your account page (My Page).

Please contact us using the inquiry form.

Your order may not have been completed correctly or your registered e-mail address may be incorrect. Also, depending on your e-mail settings, e-mails from this site may be sorted into your junk mail folder. In the unlikely event that you do not receive the e-mail, please check your spam folder.